Hilary

Hilary Anderson, CPA, CGA, MBA

 Hilary Anderson is a seasoned executive with extensive leadership experience across finance, human resources, and operational functions in complex, high-performing organizations. She is recognized for combining strategic financial acumen with transformational people leadership to drive growth, efficiency, and innovation. 

As Chief Human Resources and Support Services Officer at Your Neighbourhood Credit Union (YNCU), Hilary leads a 25-member team overseeing HR and support services for 270 employees. She has implemented KPIs, incentive frameworks, and performance accountability measures that align talent strategy with organizational goals and strengthen operational outcomes. 

Hilary has driven digital modernization initiatives—including enhancements to YNCU’s mobile app, website, and careers portal—improving efficiency and member experience. She developed and implemented Vision 24 and seven guiding principles, fostering a high-performing, people-centred culture. Under her leadership, employee engagement rose 19% in two years, reflecting her ability to integrate people strategy with business results. 

Championing diversity, equity, and inclusion (DEI), Hilary established committees and launched YNCU’s first shared staff survey, generating actionable insights to enhance leadership development, communication, and workplace policies. Her efforts in promoting employee well-being contributed to YNCU receiving Canada’s Healthy Workplace Month Great Employer awards in 2022 and 2023. 

Before YNCU, Hilary held senior executive roles at the South West Local Health Integration Network (SWLHIN) and South West Community Care Access Centre (SWCCAC), managing a corporate budget exceeding $200 million and overseeing finance, business intelligence, IT, and privacy functions. She led strategic financial planning, operational funding, data analytics, and technology initiatives during periods of organizational change, mergers, and the COVID-19 response, ensuring fiscal responsibility while sustaining service excellence. 

Hilary holds an Executive MBA with a specialization in Human Resources Leadership from the University of Fredericton and is a CPA, CGA. She has further enhanced her expertise through professional development programs such as eFOCUS: Building Resilience and eLeaderHUB for Credit Union Leaders. 

Recognized with two Outstanding Woman Leader awards (2022, 2024), Hilary inspires peers and colleagues by integrating strategic finance, technology, and people leadership to deliver sustainable organizational results. 

Visionary Finance & Operations Executive | CPA, MBA | Proven Leader in Strategic Transformation Across Education, Healthcare & Finance 

Accomplished senior executive with deep expertise in financial stewardship, operational strategy, and corporate services leadership across public, private, and non-profit sectors. CPA and MBA-credentialed, with 15+ years of experience overseeing multimillion-dollar budgets, complex governance structures, and large-scale transformation initiatives. Recognized for cultivating high-performance teams and championing inclusive, mission-aligned cultures. A trusted advisor to Boards, Audit Committees, and senior leadership, with a track record of aligning financial strategy with organizational purpose and long-term sustainability. 

AREAS OF EXPERTISE 

Strategic financial planning, analysis & reporting across $1B+ portfolios 

Governance, Board, and Audit Committee leadership & reporting 

Foundation oversight, investment management & endowment strategy. 

Risk management, insurance, compliance & internal controls. 

Collaborative leadership in multi-stakeholder, mission-driven settings. 

Inclusive team builder & mentor with cross-functional operational oversight

STRATEGIC ACHIEVEMENTS 

EXECUTIVE FINANCIAL LEADERSHIP 

  • Oversaw the strategic preparation, planning and delivery of annual budgets to Board Members. Delivered engaging and influential presentations to secure board approval for funding. 
  • Enhanced performance, alignment and engagement of the finance, HR and IT teams by collaboratively reviewing SOPs to identify “cost-saving” initiatives and new process improvements. 
  • Successfully mitigated a projected $7M budget deficit at CCAC by creating and implementing an outcome-based resource allocation tool (OBRA). This allocated resources appropriately to Case Managers and provided detailed reporting and dashboards to enhance budget tracking and accuracy. 

FISCAL CHANGE MANAGEMENT & COST SAVINGS 

  • Enhanced financial projections and forecasts at CCAC by collaborating with service providers to develop a new reconciliation process to improve billing procedures. 
  • Acquired over $75K in annual savings by reviewing employee payroll processes and identifying discrepancies in statutory holiday payments. This eliminated the organization’s need for layoffs and allowed for the reallocation of funds to be refocused on improving patient care. 
  • Reduced YNCU’s staff turnover by 4% over a year by implementing a new attraction and retention program and establishing a new hybrid model to address the workforce’s wants and needs better. 

DIGITAL & ORGANIZATIONAL CHANGE MANAGEMENT 

  • Spearheaded the creation of CCAC’s first data warehouse. Oversaw the centralization and integration of data across multiple systems, resulting in improved data quality and streamlined internal operations. 
  • Managed the creation of new communication channels and project plans to facilitate and streamline the CCAC’s transition into the LHIN organization. Additionally, these channels enabled the organization to adapt to changing policies and comply with new regulatory procedures during the COVID-19 pandemic. 

EDUCATION 

Executive MBA – Focus in Human Resources Leadership, University of Fredericton, Fredericton, NB 

Chartered Professional Accountant, CPA Ontario, Toronto, ON

Business Administration Three-Year Accounting Diploma and Co-Op, Georgian College, Barrie, ON 

PROFESSIONAL DESIGNATIONS & CERTIFICATIONS 

  • Certified Human Resources Executive – Human Resources Professionals Association 
  • Certificate in Senior Leadership – Rotman School of Management 
  • Certificate in Entrepreneurial Capstone – The Art of Innovation, Columbia Business School 
  • Certificate in Applied Leadership – eLeadership Academy 
  • Credit Union Director Achievement (CUDA) – Canadian Credit Union Association (CCUA) 
  • Lean – Green Belt Certification 
  • Indigenous Cultural Safety Training 
  • Crucial Conversations & Crucial Accountability, Vital Smarts 
  • Leads Workshop Series – The Centre for Applied Leadership and Management, Royal Roads University 
  • Leadership for Excellence Management Certificate Program – DeGroote School of Business 
  • ITIL Foundations Certification – PBSC Computer Training Centre 

EXECUTIVE & PROFESSIONAL AFFILIATIONS 

  • Thames Valley Family Health Team Community Committee Member -Finance and Audit Committee – 2025 
  • Governance & Transition Non-Board Committee Member – London Health Science Centre, 2024 
  • Resource & Audit Non-Board Committee Member – London Health Science Centre, 2024 
  • Chair – Georgian College Alumni, 2022 – Present 
  • Advisory Committee Member – Caring Support, 2020 – Present 
  • Member – Chartered Professional Accountants, Ontario Chapter, 2004 – Present 
  • Director – Georgian College Alumni, 2021 – 2022 
  • Director – Your Neighbourhood Credit Union Board (YNCU), 2014 – 2020 
  • Chair – Boomerang Credit Union Board (amalgamated with YNCU), 2013 – 2014 
  • Director – Boomerang Credit Union Board, 2011 – 2013 
  • Director – SARI Therapeutic Riding Board, 2011 – 2013 

PUBLIC SPEAKING 

  • Speaker – Georgian College President & CEO installation 
  • Speaker – Premier Awards – Georgian College Staff & Nominees 
  • Podcast/Panel Discussions – CPA & for Georgian College 
  • Speaker (Chair of the Alumni Council) – Georgian College Commencements 
  • Live Panel Discussions on Health Human Resources – Caring Support