Heather

heather lumley, M.A, CHE

Heather is a seasoned healthcare executive consultant.

For over twenty years, Heather has focused on understanding how others think, coaching teams to success, and developing programs to address systemic gaps that lead to positive outcomes. Stress, burnout, and ongoing absenteeism clearly indicate that a significant missing element in the workplace is the emphasis on mental health and employee well-being. The combination of Heather’s clinical expertise and business acumen provides a nuanced understanding of the organizational, political, and frontline aspects of mental health in the workplace. By leveraging Heather’s unique background, we can collaboratively create systems and teams that effectively understand and manage psychological health and safety within organizations.

Summary of Qualifications

  • Community Health Leadership Certificate, Rotman School of Business, University Of Toronto, Canada

  • Financial Literacy Certificate, Rotman School of Business, University Of Toronto, Canada

  • Community Shift Certificate, Ivey School of Business, Western University, London, Ontario, Canada

  • Organization and Relational Systems Coaching, CRR Global.

  • Strategic Leadership Certificate, Schulich School of Business, 2007

  • MASTER OF ARTS, PSYCHOLOGY, Antioch University Seattle.

  • BACHELOR OF ARTS, PSYCHOLOGY, McMaster University, Hamilton, Canada.

 Areas of Expertise

  • CONSULTANT, COACH & COUNSELLOR: Experienced leader and mental health and addictions professional with clear and focused experience in Healthcare Management and Leadership, Psychological Health and Safety, Non-profit Organizations, Change Management, Lean Methodologies, Program Development, and Community Outreach. Strong business development professional with Organizational Leadership training from the University of Toronto – Rotman School of Management and Ivey School of Business at Western University.
  • Mental health and addiction subject matter expert, systems planning, organizational development, leadership resilience, workplace mental health and addiction strategic consulting, coaching, mentoring, advisory
    • Provides consultation to managers and leaders regarding psychological health and safety in the workplace
    • Case consultation and mental health/addiction discussions to increase awareness, knowledge exchange and clinical understanding
    • Shares resources and regional knowledge with relevant individuals to ensure knowledge transfer and targeted supports in communities
    • Creates and implements system level design and change within the MHA context by leveraging networks, engagement and best practices that are embedded in logic, are fiscally responsible and meet the needs to solve gaps in service delivery
    • Provides consultation to leaders and employees related to complex leadership issues to support, define, guide and monitor the development and delivery of evidenced based and standardized practice within various settings
    • Trains and develops frameworks to assist individuals to reach their full potential in the workplace with respect to leadership, time management, change management, system improvement and quality initiatives
    • Builds policies and practices that align with best practices and legislative requirements for psychological health and safety; mental health and addictions in Ontario; diversity, inclusion, & equity
    • Provides leadership and project management for large projects within institutions to increase efficient service delivery and practice
    • Completed review and recommendations to agencies with respect to policy and procedures for organizational compliance and best practices
    • Coaching leaders and executives how to manage and solve of employee challenges and increase understanding of mental health and addictions and the impact in the workplace
    • Provides guidance to leaders on performance management and corrective action procedures with respect to mental health and addictions in the workplace